North Coast Sauna (“North Coast Sauna,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, or book our mobile sauna rental services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

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1) Information We Collect

A) Information you provide to us

We may collect personal information you voluntarily provide, such as:

• Name

• Email address

• Phone number

• Billing and payment details (processed by a third-party payment processor; we generally do not store full card numbers)

• Delivery address / service location

• Booking details (dates, preferences, notes, special instructions)

• Communications (messages sent via forms, email, text, social media, or phone)

• Testimonials/reviews you submit (if provided)

B) Information collected automatically

When you use our website, we may automatically collect:

• Device and browser information (IP address, browser type, device identifiers)

• Usage data (pages viewed, time on site, clicks, referring/exit pages)

• Approximate location (derived from IP address)

• Cookies and similar tracking technologies (see Section 5)

C) Information from third parties

We may receive information from:

• Booking platforms you use to reserve services

• Payment processors (confirmation of payment status)

• Marketing/analytics providers (limited data such as site interactions)

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2) How We Use Your Information

We use your information to:

• Provide and manage bookings (delivery, setup info, scheduling, customer support)

• Process payments and prevent fraud

• Communicate with you (confirmations, updates, service notices, responding to inquiries)

• Improve our website and Services (analytics, performance, troubleshooting)

• Send marketing messages (only when permitted by law; you can opt out at any time)

• Maintain safety and compliance (enforce terms, protect rights/property, meet legal obligations)

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3) How We Share Your Information

We do not sell your personal information.

We may share your information with:

• Service providers who help us operate (booking tools, payment processors, email/text providers, website hosting, analytics)

• Professional advisors (accountants, lawyers) when necessary

• Legal authorities if required by law, subpoena, or to protect rights, safety, and property

• Business transfers if we’re involved in a merger, acquisition, or asset sale (your information may be transferred as part of that transaction)

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4) Payment Processing

Payments are handled by third-party processors (for example, [Stripe/Square/PayPal]). Those providers process payment information according to their own privacy policies. We may receive limited payment-related details (e.g., confirmation that payment was successful, last four digits, transaction ID).

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5) Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Remember preferences

• Understand website traffic and usage

• Improve functionality and performance

• Support marketing efforts (where applicable)

You can control cookies through your browser settings. If you disable cookies, some site features may not function properly.

Analytics: We may use tools like [Google Analytics] to understand how visitors use our site. These tools may collect information such as IP address and browsing behavior. You can opt out of certain analytics tracking using browser add-ons or device settings when available.

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6) Marketing Communications

If you sign up for updates or request information, we may send you messages about North Coast Sauna. You can opt out anytime by:

• Clicking “unsubscribe” in emails (if applicable), or

• Replying STOP to SMS (if applicable), or

• Contacting us directly at [your email]

We may still send non-marketing messages related to bookings, service updates, or important notices.

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7) Data Retention

We keep personal information only as long as necessary to:

• Provide Services and maintain business records

• Comply with legal/tax obligations

• Resolve disputes and enforce agreements

Retention periods vary depending on the type of information and why we collected it.

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8) Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system can be guaranteed 100% secure. You use the Services at your own risk.

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9) Your Privacy Rights

Depending on where you live, you may have rights to:

• Request access to personal information we hold about you

• Request correction or deletion

• Object to or restrict certain processing

• Opt out of marketing communications

To make a request, contact us at [your email]. We may need to verify your identity before fulfilling certain requests.

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10) Children’s Privacy

Our Services are not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we’ll take appropriate steps to delete it.

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11) Third-Party Links

Our website may link to third-party sites (social platforms, booking tools, etc.). We are not responsible for the privacy practices of those third-party sites. Please review their policies.

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12) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the Effective Date. Your continued use of the Services after changes means you accept the updated policy.

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13) Contact Us

North Coast Sauna
Email: [your email]
Phone: [your phone]
Business Address: [your business address or service area]